Frequently Asked Questions (FAQ)

General

What is Catgirl Riot?

Catgirl Riot is a rebellion against bland, mass-produced anime merch. We fuse Japanese aesthetics, anime culture, Korean streetwear, and internet chaos into products that actually mean something—whether that’s an artful homage to tradition or a weaponized shitpost.

Do you have a physical store?

No, we’re online-only, but we’re open to partnerships with stores.

Ordering & payment

What payment methods do you accept?

We currently accept credit cards, Apple Pay, and a few other payment methods. More options coming soon.

Do you accept PayPal?

We're in the process of setting up PayPal, which will be available in 2025.

Can I change or cancel my order after placing it?

Yes, but only if you contact us quickly.
We start processing orders shortly after they're placed, so if you need to make a change or cancel, please reach out as soon as possible. We'll do our best to help if your order hasn’t been processed yet. Contact us immediately at squad@catgirlriot.com.

Do you offer gift cards?

Gift cards will be available in 2025.

Is the payment process safe?

Yes! We use world-class payment partners who handle all transactions securely. Your credit card details are never seen or stored by us—our payment processor handles them. All payments are encrypted with SSL technology to keep your information safe.

Shipping & delivery

Where do you ship from?

We have fulfillment partners and warehouses in the US, EU, AU, and UK for our classic tees. Some items also ship from Canada. If we’re not completely brain-lagged, you’ll find the shipping location on each product page. Drop us a message if you need more details.

Will I have to pay customs?

Customs may apply depending on your country. Check our shipping policy for details.

Do you ship worldwide?

We ship to most countries worldwide. For the full list of available countries, please check our shipping policy.

How much does shipping cost?

See our shipping policy for detailed rates.

How long does shipping take?

Check estimated delivery times in our shipping policy.

Do you provide tracking?

Yes! You’ll receive a tracking number and link in your shipping confirmation email.

What if my order is delayed or lost?

Contact us via Instagram DM, our contact form, or email: squad@catgirlriot.com.

Returns, refunds, and exchanges

What’s your return policy?

We offer free and easy 30-day returns. Check the full return policy here.

How do I start a return?

Contact us via our contact form or email return@catgirlriot.com. The process is simple! Read more here.

Do you offer free returns?

Yes! Learn more in our return policy.

Can I exchange an item instead of returning it?

Not directly, but you can return your item and place a new order. As a small brand, exchanges take extra effort, so we keep it simple. Learn more.

Product & sizing

How do I know what size to order?

A size guide is available on every product page.

What materials are your products made of?

Material information is listed on each product page.

How should I care for my items?

Cold wash, inside out, and don’t iron the print. Read full care instructions here.

Will you restock sold-out items?

Usually, yes! Sign up for restock notifications on product pages.

Do you take custom design requests?

Yes! We’d love to work with you.

Other questions

Do you offer discounts or promotions?

New email subscribers get a special discount—plus, we send exclusive promotions and perks to our email list. Don’t miss out! Sign up here.

Do you collaborate with artists or influencers?

Yes! We welcome collabs with influencers of all sizes, especially those with creative content (even if you only have a handful of followers). You’ll get an exclusive contact person, special perks, and multiple collaboration options. We love supporting small creators—if you're making cool content, let’s build something together! Reach out via Instagram, X/Twitter, our contact form, or email collab@catgirlriot.com.

How can I contact you?

Email us at squad@catgirlriot.com or DM us on Instagram, or X/Twitter. We usually respond by the next day.

Is there a way to join the riot or community?

Subscribe to our newsletter for free exclusive content like mobile backgrounds, special discounts, and more. Follow us on Instagram, Tiktok or X/Twitter too!